Customer Service - 1st Shift

Lafayette Hill, PA

Posted: 10/02/2018 Employment Type: Contract Job Category: Health Care Job Number: 1692


  • Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
  • Build rapport with callers using a friendly, courteous and professional manner
  • Verify/Collect demographics and update systems as necessary
  • Determine and execute the best resolution to assist the member based on their needs or requests
  • Connect members to appropriate area(s) both internally and externally
  • Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
  • Perform other duties and projects as assigned by management


  • High School Degree or GED required/Associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
  • Strong Communication skills and phone etiquette
  • Highly effective listening skills
  • Strong problem solving/issues resolution/multitasking skills
  • Organizational and administrative skills

Full Time (Monday-Friday):  1-9 pm; 2-10 pm; 3-11 pm

Part time hours between the hours of 1 pm - 11 pm

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